Great Customer Service for C7 Corvette XL Mud Flaps
Daniel LaVergne
| |North Dakota, United States
Reviewed: C7 XL Rock Guards
In January, 2023 I ordered XL front and rear rock guards ([45-4-191.45-4-193]CFZ) for my 2015 Corvette Stingray. After opening the box and examining the guards, I noticed that a couple of them were not as 'pristine' as one would expect with a brand new product. For example, both the top and bottom tips of the passenger front guard were discolored (white) and were pitted as though they may have already been used on a vehicle and then removed. I took pictures and sent them to ACS Composite customer service, asking them if the condition of the rock guards I received were acceptible to them. I received a response from ACS immediately. They agreed with my assessment and said the marks "should not be present, and should not have passed our QC". I asked for a full replacement set and ACS agreed, sending the new set on the same day I dropped off the return set to FedEx. I understand things happen in the manufacturing process and I have no doubt that ACS has addressed their QC process. ACS states that they are "110% committed to delivering the highest quality products to our customers" and they came through for me. Simply put, I had an issue with their product, they verified it, and ACS immediately made situtation right. I look forward to upgrading my Corvette with additional ACS Composite products this summer.
Thank you so much for this wonderful review! We're sorry to hear that you received a product that didn't meet your expectations but we're so glad we were able to help you out as quickly and efficiently as possible. At ACS Composite, we take our commitment to providing high-quality products seriously and we're always striving to improve our manufacturing process to ensure that our customers receive the best possible products. We appreciate your understanding and we're thrilled to hear that you're happy with your new set of rock guards. We look forward to providing you with even more upgrades for your Corvette this summer!