Shipping

I placed an order. What happens next?
99% of orders will ship out within 24 business hours. In the event a product is out of stock, you will receive a follow-up email with back order status notifying you of the delay + the time until it will leave our facility.


PO & APO Boxes:
We are unable to fulfill orders destined to a PO Box as well as APO boxes. You will need to supply an alternative address. Rural roads (RR) addresses are permitted.

Overnight and 2-day Shipping [Expedited shipping]
Overnight shipping or 2 day shipping is available at an additional fee upon check out. All orders must be placed by 9:00 am EST for same day shipping.

Note: Expedited shipping is calculated by business days and not calendar days. For example, if an order is placed on Saturday, it will only be shipped the next non-holiday business day.

Fedex Holiday Calender

Freight
Hoods and Widebody orders ship out within two weeks as these items need to be crated up and freight scheduled. It is advised not to book any body shop appointments until you receive tracking information to minimize any scheduling conflicts.

Note: All freight orders MUST be shipped to a business address (i.e., the body shop that will paint the kit or hood for you). 

International Shipping
We can ship worldwide with a trackable and guaranteed service. Note: international shipping rates are open to adjustments once the order is received.

Clearance Items
Clearance items are posted as they become available. In the event an item runs out of stock a refund will be shared. ACS cannot be held accountable for stock levels listed on the site. Clearance items may be either discontinued items, overstock items or a returned customer item. Items are described to the best of our knowledge, sold as is, and non-refundable.

Pricing

The pricing information displayed on our website takes precedence over any other pricing, including previously printed advertising material, ensuring that the web pricing represents the most current and accurate information available.

Frequently Asked Questions

How long will it take for my order to arrive?
We offer three services on checkout: Free shipping, 2-day shipping, Overnight Shipping. These are the estimated shipping times for Free Shipping [FedEx Ground]:
East Coast: 2-3 business days
Midwest: 3-4 business days
Southwest: 4-5 business days
West Coast: 4-7 business days

Note: When shipped via Free Shipping, packages may be sent by either FedEx Ground, USPS, or Canada Post. ETA is 10-14 business days

Are there duties or taxes to pay when the product shows up at my door?
No, ACS Composite will ship nationally within the US or Canada via FedEx, Canada Post, and USPS with all brokerage and tax fees paid by us. That means there are no additional fees to pay when your package arrives! Sales tax, if applicable, is charged on checkout.

I need to return a product. What should I do?
You are can find our return instructions by clicking here.

You sent me the wrong / defective item. What should I do?
If we sent you the wrong item or you received a damaged/defective product, then please contact us at order@acscomposite.com. Please include the following in your email:

  1. Your order number (#99XXXXX).
  2. Picture(s) of the item you received.
  3. Picture(s) of the packing slip found on the outside of the box.