HOW TO RETURN A PRODUCT
If you need to return a product, please email us at email@example.com within 30 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in new, resellable condition.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days of receiving your order. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges including custom clearance charges.
Items that are offered with free shipping will incur a 15% handling charge on return.
Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a Fedex Return tag to return the incorrect/defective product back to us. In the even that an order was cancelled you will be immediately refunded the full amount. If an order has shipped prior to cancellation, then only a product refund will be initiated. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
Once received at the fowarding warehouse below the refund to your account can take 7-45 days to be processed.
21 Lawrence Paquette Drive
Champlain, NY 12919