Politique de remboursement
ACS Composite honors a 30-day return policy, allowing you 30 days post item receipt to request a return.
Eligibility for a return requires that the item is in the same condition as received, unused and uninstalled, with its original packaging intact.
To initiate a return, please visit your ACS Composite account, find your order history, and select the specific order and items for the return. We will respond to your return request within 24 business hours.
Upon acceptance of your return, we will provide a return shipping label. Please note, any items returned without a prior return request won't be accepted. A 15% restocking fee will apply.
For any questions regarding returns, feel free to contact us at email@example.com.
Damages and issues
We urge you to inspect your order upon receipt. Should you find any item defective, damaged, or received the wrong item, contact us promptly. We will assess the issue and strive to rectify it.
Exceptions / non-returnable items
Some items are not eligible for return, including perishable goods (like car detailing products), custom products (such as special orders or custom paint), and sale items (like Black Friday specials). If uncertain about your item's return eligibility, please contact us for clarification.
To expedite the exchange process, return the item you have, and once the return is accepted, proceed with a separate purchase for the new item.
European Union 14-day cooling-off period
In compliance with European Union regulations, customers shipping merchandise into the EU have the right to cancel or return orders within 14 days for any reason. The same return conditions apply: items must be unworn, unused, with tags, and in their original packaging. Receipt or proof of purchase is also required.
Refunds will be processed to your original payment method within 10 business days of return acceptance. Please note, it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return approval without a refund, contact us at firstname.lastname@example.org.