"Disappointed in C8 Splitter Undertray Quality"
Dale Meyer
| |Missouri, United States
Reviewed: Bandeja inferior divisora C8
Contacted customer service and told them that the items had both manufacturing and paint defects. They responded with; "I will be transparent, we do work hard to get a great product in a box, definitely the strongest and highest quality I am aware of, but a perfect part does not exist. We build and handcraft the part by hand with a tolerance. The same tolerance we apply to the part we build for GM, much like the corvette paint job, some defects are permitted and it does become very objective." I spend almost $3000 for their products and would expect exceptional results which they were more like marginal. Because the long delay in backorders and expensive cost of shipping, they suggested keeping the items and have a detail shop fix them and the would credit me $100. The problem is these flaws were so bad that it would require repainting and any work that is done would make them mine and non returnable if something went wrong. What happens if the buffed a spot and it heated and warped the part? Overall poor attention to detail and should have not been shipped to a customer. Even the detailer ordered parts from them and got the same quality issues. Ultimately I settled for $250 rebate but still cost me over $400 to get them repaired and repainted. Not ideal but didn't want to wait for backordered items and probably get the same crappy results. At least I know my painter will make them right.
We're truly sorry to hear about your experience, and we regret that our product didn't meet your expectations. Your feedback has been noted and will be used to prevent such issues in the future.